Our Clients are Extremely Satisfied with Our Support!
In fact, our latest survey showed that 92% of our clients are happy with our support.
Leying Lee, Geomet OperatingI am really happy and really impressed with the speed of the OGsys customer support.
Everyone that I talk to in customer support has been so helpful. They always put me at ease. Very happy with them!Camille Austin, Threshold Development
You Have Our Undivided Attention
Our support team is truly amazing. When clients are talking about the wonderful support that they receive, they often call their favorite support person by name. Now that’s a great relationship…something we call the OGsys experience!
BeLinda Jacobsen Customer Service Specialist
Ashley Brown Customer Service Specialist
Heidi Cope Customer Service Specialist
Darren Doyel Customer Service Specialist
Erik Vinson Technical Support Specialist
Lisa Fowlds Customer Service Specialist
Lynne Holland Customer Service Specialist
Maggie Carlgren Customer Service Specialist
Nick Scroggins Technical Support Specialist
Carrie Boyle Customer Service Specialist
What's Included in Support?
The world-class OGsys Support Team offers two tiers of service that allows each client to customize the level of support they need to accelerate answers.
- One-Hour Response Time (Between 8:30am – 5pm, Mon-Fri)
- In-Person Training (OGsys Ft. Worth Headquarters)
- Driving Tips On Boarding Guide
- MS SQL Technical Support (relating to OGsys)
- SOX Auditor Assistance
- Remote OGsql Installation and Upgrade Assistance
- Training Video Series
- Report Writing Assistance
- Online Software Upgrades
- Instruction Guides and Training Manuals
- Scheduled Online Training
- Technical Guidance on Backup Procedures
- Client IT Staff Assistance
But wait, there's more?
